Shipping Info & FAQ's
Do you ship overseas?
Yes, we ship all over the world, and Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected. We run discounts and promotions all year, so stay tuned for exclusive deals such as FREE Shipping Worldwide.
How long will it take to get my order?
The delivery time varies from country to country. There are two factors:
1. Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 2 to 3 days; however, it may take longer time due to order surge.
2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary as most of the products are located in United States and Europe however some are shipped from our warehouses in China, this can take up to 30 days but all depending on your location. If you haven't received your order for more than 30 days, please contact us via email firstname.lastname@example.org.
FAQ - Frequently Asked Questions
What shipping carriers do you use ?
We use all major carriers and local courier partners.
How do I wash my Wooliee?
It's easy! The Wooliee is machine washable, however please ensure it's a gentle wash with very mild detergents (approved for wool/silk). If you really want to preserve the cuddliness and softness, hand wash it in cold water and air-dry only.
How do I use my discount code?
Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time.
My Tracking Code isn't available?
Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to update the information.
I have ordered 2+ units but received only 1-2 hoodies?
Correct, we can ship 2x Wooliee's in a single package, which means you will receive the rest of your order in another package possibly same day.
How can I track my package?
You should have received an email from us with your tracking code & link (please check your SPAM section) to track your parcel use the link in the email or insert your tracking code using this site: https://www.17track.net/en#nums=
Whats the size of the Wooliee?