FAQ - Frequently Asked Questions


My Tracking Code isn't available?

Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to update the information. 

I have ordered 2+ units but received only 1/2?

Correct, we can ship 2x Wooliee's in a single package which means you will receive the rest of your order in another package possibly same day.

How can I track my package?

You should have received an email from us with your tracking code & link (please check your SPAM section) to track your parcel use the link in the email or insert your tracking code using this site:

for more shipping times information please visit this section: