FAQ

We are Irish based luxury loungewear company known for the name "The Wooliee" and we specialize in premium quality products. We sell loungewear. It’s possible that you might have already heard about our famous oversized hooded blanket "The Wooliee", adored by many customers including celebrities. It provides extra comfort and coziness to take the chill out of the air in winter, or on a summer's night in the garden while you enjoy the soft embrace of the 100% sherpa fleece on the inside and the smooth flannel fleece on the outside.

All our products are shipped firectly from our warehouse based in Dublin, Ireland. The warehouse address is:

c/o ParcelPlanet, Unit 44, Robinhood Road,

Robinhood Industrial Estate, Dublin 22, D22 T2W4,

Ireland

We are an online-only business and in order to provide you with the range of products we have and at the prices we offer, we are currently not operating from physical shops. If you have any questions about sizes, materials, delivery, or anything else with regard to our products, please see the designated section of our FAQs. We are confident that the supreme quality of our cruelty-free products speaks for itself, however we also offer returns within 30 days of your purchase in case you are not satisfied for whatever reason.

If you're interested in self-collection from our warehouse instead of having it delivered to your door, please select self-collection from the delivery section when checking out.

We offer a self-collection service directly from our warehouse based in Industrial Robinhood Estate in Dublin (IE). At the moment this is the only collection point.

The full address for the collection service is:

ParcelPlanet,

Robinhood Industrial Estate,

Unit 44, Robinhood Rd,

Dublin 22, D22 T2W4,

Ireland

Opening hours are:

Monday to Friday 10 am to 4 pm.

Please be advised to have proof of purchase with you that includes the order number e.g. an email on your phone with the order details.

Despite their softness and silky smooth feel, the Wooliee is extremely durable and manufactured to last. We don't compromise on quality and cost and this guarantees that you can machine wash them and they will preserve their soft cozy feel cycle after cycle. For best results follow the instructions on the label:

• Cold machine wash (up to 30*C maximum is suggested when super dirty)
• Use mild detergents.
• Separate colors, avoid mixing with different colors.
• Do not iron & do not tumble dry or dry clean.