FAQ

General questions

About Us - Who are we?

What is Wooliee?

Where do you ship from?

Can I collect my order from your store/warehouse?

Can I see your product in person at your local store?

What are the shipping times? To what countries do you ship?

Do I have to pay any additional Customs fees?

I want a Wooliee to be a Gift - do you insert invoices inside the parcels?

What size is the Wooliee - Do you do Kids/Teen and Adults?

What is the Wooliee made from?

What are the wash instructions to care for my Wooliee?

Do you do Wholesale?

How to contact Customer Support?

How to CANCEL my order or CHANGE shipping address?