FAQ

We are a Irish based luxury loungewear company known for the name ‘The Wooliee’ and we specialise in premium quality products. We sell a loungewear. It’s possible that you might’ve already heard about our famous oversized hooded blanket ‘The Wooliee’, adored by many customers including celebrities. It provides extra comfort and coziness to take the chill out of the air in winter, or on a summer’s night in the garden while you enjoy the soft embrace of the 100% Sherpa fleece on the inside and the smooth flannel fleece on the outside.

The Wooliee is the warmest, coziest and softest piece of clothing you will ever own.  Our ultra soft flannel fleece combined with warm sherpa fleece so you don't have to worry about the cold. The Wooliee makes a great gift for any holiday or occasion. The blanket is bound to bring an instant smile to whoever puts it on! Also, Wooliee comes wrapped, ready to gift! You must get one!

All our products are shipped firectly from our warehouse based in Dublin, Ireland. The warehouse address is:

c/o ParcelPlanet, Unit 44, Robinhood Road,

Robinhood Industrial Estate, Dublin 22, D22 T2W4,

Ireland

We offer a self-collection service directly from our warehouse based in Industrial Robinhood Estate in Dublin (IE). At the moment this is the only collection point.

The full address for the collection service is:

ParcelPlanet,

Robinhood Industrial Estate,

Unit 44, Robinhood Rd,

Dublin 22, D22 T2W4,

Ireland

Opening hours are:

Monday to Friday 10 am to 4 pm.

Please be advised to have proof of purchase with you that includes the order number e.g. an email on your phone with the order details.

At the moment we have safety measures in place because the pandemic.

When visiting the warehouse for the collection of goods, all visitors must adhere to the following guidelines:

• For collections, all customers should come to the collection door at the side of the building. Please comply with the current measures regarding social distancing, mask-wearing and hand sanitizing. Thank you for your co-operation.

We are an online-only business and in order to provide you with the range of products we have and at the prices we offer, we are currently not operating from physical shops. If you have any questions about sizes, materials, delivery, or anything else with regard to our products, please see the designated section of our FAQs. We are confident that the supreme quality of our cruelty-free products speaks for itself, however we also offer returns within 14 days of your purchase in case you are not satisfied for whatever reason.

If you're interested in self-collection from our warehouse instead of having it delivered to your door, please select self-collection from the delivery section when checking out.

We ship to most worldwide countries. Please see our rates and times here.

We use AnPost, Royal Mail, DHL and GLS for our deliveried. You can expect your parcel within:

*Shipping costs are calculated at the checkout.

**Business days are Monday-Friday excluding Bank Holidays.

Some countries outside the EU may be subject to additional customs & import fees which are calculated and paid at the checkout - this means you will never be asked by Customs and third-party companies to pay any additional fees. If there are any issues please contact us at info@wooliee.com

All of our parcels are discrete - packed in a black PPE bag with the shipping label from our warehouse (ParcelPlanet - Dublin).

Nobody will realize what's inside until they open the bag and see a lovely ribbon-wrapped Wooliee. Also, we do not insert invoices inside of any kind. The only sheet we slip inside is Return Information, in case you change your mind - which shouldn't be a case as whoever gets it - will LOVE it!

Absolutely! We currently do both Kids/Teen and Adults Wooliee's. The difference between both is +/-15-20cm in length/width.

Adults size chart is:

Kids/Teen size chart is:

Each Wooliee is carefully hand-crafted and made of 100% Polyester - very soft flannel fleece exterior and sherpa fleece interior. It feels like the softest sheepskin but it’s completely CRUELTY-FREE!

This gives you the softness you want on your skin every single day. It also leaves your skin feeling cool and refreshed without that annoying itching feeling you'd normally get from wool against the skin.

Despite their softness and silky smooth feel, the Wooliee is extremely durable and manufactured to last. We don't compromise on quality and cost and this guarantees that you can machine wash them and they will preserve their soft cozy feel cycle after cycle. For best results follow the instructions on the label:

- cold machine wash

- use mild detergents

- separate colors

- do not iron

- do not tumble dry

- do not dry clean

If you wish to cancel your order, please email our customer service team immediately at info@wooliee.com with the subject line starting CANCEL/CHANGE - this will help us to see your email on top of other customer care related emails.

Please be aware that our orders are fulfilled on a daily basis. Once the order is processed/shipped, it cannot be canceled so please select your items and shipping address carefully.